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TERMS and CONDITIONS

Effective Date: April 30, 2025

These Terms & Conditions govern your use of Squeaky Clean NEO INC's website, communications, and cleaning services. By requesting services or engaging with us, you agree to these terms.

1. Services Provided

We offer residential and commercial cleaning services across Northeast Ohio, including but not limited to Cuyahoga, Lorain, Medina, and Summit Counties.

Our services include:

Routine and deep cleaning
Move-in/move-out cleaning
Office and workspace cleaning
Specialty services upon request

We use only eco-friendly, non-toxic, and pet-safe products.

2. Booking & Payments

To book a cleaning, you must:

Submit a request via our online form or by phone
Approve the custom quote
Submit a deposit to secure your appointment

Remaining payment is due upon completion unless otherwise agreed.

3. Cancellations & Rescheduling

We require a minimum of 48 hours’ notice for cancellations or rescheduling. Failure to provide notice may result in a cancellation fee.

4. Satisfaction Guarantee

We stand behind our service. If you are not satisfied, contact us within 24 hours and we will return to correct the issue at no additional charge.

5. Client Responsibilities

As a client, you agree to:

Provide clear and safe access to the service location
Secure pets and valuables during cleaning
Disclose any hazards or areas requiring special care

6. SMS Terms & Conditions

a. Consent

By opting in, you agree to receive SMS communications from us related to appointments, billing, promotions (if applicable), and customer care.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

b. Message Types

You may receive messages such as:

Appointment confirmations
Follow-up and satisfaction surveys
Payment and billing reminders
Promotional offers (with prior consent)

c. Frequency & Fees

Message frequency may vary. Standard message and data rates apply.

d. Opt-In Methods

You can opt in by:

Checking the consent box on our request form
Verbally confirming during a phone call

e. Opt-Out Method

Reply “STOP” at any time to unsubscribe. For help, reply “HELP” or call us at (216) 800-4642.

7. Intellectual Property

All content on our website and marketing materials is the property of Squeaky Clean NEO INC and may not be copied, reproduced, or redistributed without permission.

8. Limitation of Liability

Squeaky Clean NEO INC is not liable for indirect, incidental, or consequential damages arising from service use, except where prohibited by law.

9. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services constitutes your agreement to the revised terms.

10. Contact Us

For questions regarding these Terms, please contact:

Squeaky Clean NEO INC

North Olmsted, OH 44070

(216) 800-4642

Squeakyclean.neo@gmail.com

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Terms and conditions

About us